Shipping Policy
Pan-India Delivery
1) Order Processing
- Orders are typically processed within 24–48 business hours after payment confirmation.
- Orders placed on weekends/holidays are processed on the next business day.
2) Delivery Timelines
- Metro Cities: 2–4 business days
- Non-Metro / Tier-II & III: 3–7 business days
- Remote locations may take longer depending on courier coverage.
3) Shipping Charges
- Standard Shipping: Calculated at checkout based on weight/pincode.
- Free Shipping: On orders above ₹499 (if/when applicable during promotions).
4) Packaging & Handling
Seeds are packed in moisture-safe, tamper-evident pouches to preserve freshness and viability.
5) Order Tracking
Once dispatched, you’ll receive an email/SMS with the AWB/Tracking number. Track your shipment via the courier’s portal.
6) Address Changes
Address changes are possible before dispatch only. Contact us immediately with your order number.
7) Undeliverable/Return-to-Origin (RTO)
If a package is returned due to an incorrect address, unreachable phone, or failed delivery attempts, we can re-ship after collecting the re-shipping fee.
Returns & Refunds
Hassle-free Support
1) Eligibility
- Returns are accepted for items that are damaged, wrong, or missing on delivery.
- Due to the perishable/biological nature of seeds, we do not accept returns for opened/used packs.
2) Time Window
Raise a return/replacement request within 48 hours of delivery with clear photos/video of the issue and the outer packaging.
3) Non-Returnable Cases
- Opened, used, or partially consumed seed packs.
- Quality issues arising from improper storage, sowing practices, or growing conditions beyond our control.
- Products marked as Final Sale or part of specific clearance offers.
4) Return/Replacement Process
- Email us at support@example.com with order ID, issue details, and images.
- On approval, we’ll arrange pickup or guide you for reverse shipment.
- Once we receive & verify the item, we’ll process a replacement or refund as applicable.
5) Refund Method & Timelines
- Refunds are issued to the original payment method.
- Processing time: 5–7 business days after quality check completion.
- Bank posting times may vary by provider.
6) Cancellations
- Order cancellations are possible before dispatch only.
- If already shipped, please refuse delivery; we’ll assist with RTO-based resolution.
7) Damaged/Leaked/Incorrect Items
Share unboxing images/videos of both the product and outer packaging within 48 hours for a quick resolution.
8) Exchanges
Direct exchanges aren’t supported. Please initiate a return (if eligible) and place a new order.
9) Contact
Email: seedspanda2025@gmail.com
Phone: +91 9355165199
Note: Germination depends on multiple factors (soil, temperature, watering, sunlight). While we supply
tested seeds, results may vary and are not guaranteed under uncontrolled conditions.